Terms & Conditions

TERMS AND CONDITIONS OF USE

RAMPOENG

(Pekerjaan Ringan dan Dinamis Online)

Last updated: 15 October 2026 — effective 15 October 2026

Table of Contents

Introduction

Welcome to Rampoeng. The Rampoeng Platform (the “Platform”, “We”, or “Rampoeng”) is owned and operated by PT Titian Rampoeng Nusantara, a limited liability company established under and subject to the laws of the Republic of Indonesia. These Terms and Conditions (the “T&C”) govern your access to and use of the Rampoeng mobile application and all related services (“User”, “you”).

By creating an account, accessing, or using the Platform in any way, you confirm that you have read, understood, and agree to be legally bound by these T&C, together with the Privacy Policy and Community Guidelines, which form an inseparable part of them. If you do not agree with any part of these T&C, you may not access or use the Platform.

Article 1 — Definitions

In these T&C, the following terms have the meanings set out below, unless the context requires otherwise:

1.1 “Platform” means the mobile application and all related electronic services under the name Rampoeng (Pekerjaan Ringan dan Dinamis Online), including all features, content, systems, and databases We operate.

1.2 “User” means any individual who creates an account and uses the Platform, whether as a Poster, a Work Partner, or both at the same time.

1.3 “Poster” means a User who posts a Job through the Platform to be carried out by another User.

1.4 “Work Partner” (Mitra Kerja) means a User who takes on and/or carries out a Job posted by a Poster.

1.5 “Job” or “Task” means work, a service, or an activity posted by a Poster through the Platform to be completed by a Work Partner in return for Payment.

1.6 “Payment” means the sum agreed between a Poster and a Work Partner as compensation for completing a Job, as recorded in the “Agreed Payment” field in the Platform.

1.7 “Payment Partner” means a licensed third-party payment system provider (including but not limited to Doku) or its successor, appointed by and/or working with Us to facilitate the holding of funds (escrow) and the transfer of funds between Users.

1.8 “Risk Level” means the classification of a Job based on the Platform's internal risk assessment, used for internal purposes, as further set out in Article 5.

1.9 “Verification/KYC” means the User identity verification process set out in Article 4.

1.10 “User Content” means all information, text, images, photographs, or other material in any form uploaded, posted, or sent by a User through the Platform, including within the chat feature.

1.11 “Community Guidelines” means the guidelines on conduct and content that apply on the Platform, as updated by Us from time to time.

1.12 “Offer” means a submission made by a Work Partner in respect of a Job, including a proposed Payment, made through the Platform as the basis on which a Poster may accept or reject that Work Partner for the Job.

1.13 “Wallet” or “Balance” means the User's electronic balance feature provided through and operated by the Payment Partner (an embedded wallet), used among other things to receive released Payments and/or to make payments on the Platform.

1.14 “Emergency Feature” means the feature in the Platform a User may use to request help and/or share location information in an emergency while a Job is being carried out, as set out in Article 13.

1.15 “Continuous Monitoring” means the process We carry out to monitor for indications of breach, misuse, or suspicious activity on the Platform, including through automated systems and/or manual review, as set out in Article 12A.

1.16 “Business Profile” means a business identity a User creates within their account to post Jobs under that business’s name, as set out in Article 7A. A Business Profile is not a separate account and has no separate legal identity on the Platform.

Article 2 — Acceptance, Eligibility, and Changes to the T&C

2.1 By creating an account on the Platform, you represent and warrant that you are at least 18 (eighteen) years of age, or have reached legal majority under the rules applicable in your domicile, and have full legal capacity to bind yourself to these T&C.

2.2 We reserve the right to amend, add to, remove, or adjust part or all of these T&C from time to time in line with the development of the service, operational needs, and/or applicable laws and regulations.

2.3 Any change will be notified to Users through a notice in the Platform and/or other registered communication channels, and will take effect on the date specified in that notice. Continuing to use the Platform after that effective date constitutes your acceptance of the updated T&C.

Article 3 — Description of the Service: Rampoeng as a Connecting Platform

3.1 Rampoeng is an application-based technology platform providing electronic means to bring together and connect Users who need help or services for a Job (Posters) with other Users willing and/or able to carry out that Job (Work Partners).

3.2 RAMPOENG IS NOT A LABOUR SUPPLY COMPANY, AN OUTSOURCING COMPANY, A MANPOWER PLACEMENT AGENCY, A LABOUR BUREAU OR PROVIDER IN ANY FORM, AND IS NOT AN EMPLOYER of Work Partners within the meaning of the employment laws applicable in Indonesia.

3.3 Rampoeng does not employ, assign, direct, or supervise the performance of a Job by a Work Partner. No employment relationship, staff relationship, agency, partnership, joint venture, or any form of labour relationship arises between: (a) Us and a Poster; (b) Us and a Work Partner; or (c) Us and any User, merely as a result of registering for and/or using the Platform.

3.4 The legal relationship arising from a Job — including but not limited to the agreement on scope of work, Payment, schedule, quality standards, and all legal consequences flowing from it — is a direct, peer-to-peer legal relationship between the Poster and the Work Partner concerned. Rampoeng is not a party to that relationship and is not a guarantor of its performance.

3.5 Our role through the Platform is limited to providing technological means, comprising:

1. bringing Users together and connecting them through search, artificial intelligence (AI)-based recommendations, and Job categories;
2. facilitating communication between Users through the in-Platform chat feature;
3. providing supporting features such as Job status management, a tiered identity verification system, review of Jobs based on internal risk classification, and a rating and review system;
4. facilitating the holding of funds (escrow) and the disbursement of funds in cooperation with Payment Partners; and
5. providing a facilitative dispute-resolution assistance mechanism as set out in Article 11.

3.6 Platform rules and features relating to the performance of Jobs, including but not limited to the minimum Payment amount, location-based attendance records (check-in and check-out), the holding and release of funds, reliability records, the rating system, and consequences of cancellation, are transaction security and User protection rules. They do not constitute wage-setting, work instructions, or supervision of work by Us. The Payment is set by the Poster and agreed with the Work Partner; the minimum set by the Platform is solely a limit on the transaction value the Platform can facilitate.

3.7 Work Partners carry out Jobs as independent workers by their own choice and at their own risk, are free to accept or decline any Job, decide for themselves the time and manner of performance as agreed with the Poster, and are free to use other platforms or sources of work. Work Partners are responsible for their own social security, health and safety protection, and tax obligations. Work Partners are encouraged to register with BPJS Ketenagakerjaan as Non-Wage Earners (Bukan Penerima Upah). Any information on, or help with, social security registration that We provide does not make Us the employer of Work Partners.

3.8 For Jobs posted under a Business Profile, a Poster may engage the same Work Partner for no more than 20 (twenty) working days in one calendar month, as further set out in Article 7A.

Article 4 — Account Registration and Identity Verification (KYC)

4.1 To use the Platform, a User must register an account by providing data and information that is true, accurate, current, and complete, and must keep that information up to date if it changes.

4.2 User identity verification is carried out in tiers, as follows:

1. Tier 0 — Basic Registration: account registration by verifying a mobile phone number or email address with an OTP code, or through a Google or Apple account. Users at Tier 0 may post Jobs and apply for Jobs that do not require Verified status.
2. Tier 1 — Verified: a User obtains “Verified” status after completing the following three steps, checked through a third-party verification provider:
   1. ID card verification — the national identity number, name, and date of birth on the identity card (KTP) are matched against population records;
   2. Bank account verification — the User registers a bank account in their own name, and the account holder's name as recorded by the bank is matched against the name on the verified KTP; and
   3. Live profile photo — the User takes a photo of their face directly with the device camera; the photo is checked to confirm it comes from a real face present at the time it was taken (liveness check), and a photo that passes becomes the User's profile photo.
   Verified status is required of Users — whether as Poster or Work Partner — before: (i) applying for or being assigned to a Job that requires verification, either because of the nature of the Job or by the Poster's choice; (ii) funding a Job; and (iii) withdrawing a Balance or Referral Commission. We may adjust these points from time to time and will announce such changes through the Platform.

4.2A While Verified status applies:

1. the profile photo can only be replaced with a new live photo taken with the device camera and checked again as described in Article 4.2(b)(3). It may be replaced up to 3 (three) times without a time limit; any further replacement may be made no sooner than 30 (thirty) days after the last replacement;
2. deleting the profile photo suspends Verified status until the User takes a new live photo;
3. Balance and Referral Commission withdrawals may only be made to a bank account whose name has been confirmed to match the name on the verified KTP; and
4. name matching is assessed by the bank through the verification provider and does not require a letter-for-letter match. We may refuse an account found not to match. A User whose name lawfully differs between their KTP and bank account may contact Us through the support channel.

4.2B Verified status indicates that the steps in Article 4.2(b) have been completed. It is NOT a guarantee, representation, or certification by Us of a User's identity, good faith, competence, or conduct. In particular, the live profile photo check does not match the face against population biometric records, and bank account verification does not prove that the User controls that account. Users must still exercise care, including comparing the face of the person they meet with that person's profile photo before starting a Job at a physical location.

4.3 Users are fully responsible for keeping their account credentials confidential (including passwords and OTP codes) and for all activity carried out through that account. Users must notify Us immediately upon becoming aware of, or having reason to suspect, unauthorised access to their account.

4.4 We reserve the right to refuse a registration, suspend the verification process, or suspend or terminate the account of a User who provides untrue, incomplete, or false information, or who fails the required verification process.

Article 5 — Risk Classification and Safety in Carrying Out Jobs

5.1 We may classify categories and types of Jobs based on Our internal assessment of their potential hazards, including physical hazards to the Work Partner, risks to the person receiving the service, and legal, personal safety, financial, and property damage risks. The classification is used for the Platform's internal purposes — including reviewing the Job catalogue, moderation, prioritising the handling of reports, and determining which Jobs are not permitted to go live — and is not necessarily shown to Users.

5.2 Jobs that We consider too dangerous, that are prohibited by law, or that are contrary to the Community Guidelines will not be published, or may be disabled by Us at any time.

5.3 Risk classification is indicative, based on the information available to Us at the time of assessment, and may be reviewed from time to time. Neither the classification nor the fact that a Job is published on the Platform is a guarantee, representation, warranty, or safety certification from Us that a Job is safe, risk-free, or as described, and neither replaces a User's own judgement, consideration, and care.

5.4 In line with Article 3.3, safety in carrying out a Job is the responsibility of the Poster and the Work Partner, according to their respective roles:

1. the Poster is responsible for honestly stating in the Job description any hazard they are aware of (for example work at height, electrical installations, chemicals, animals, or site conditions), providing reasonable access and site conditions, not asking the Work Partner to do work more dangerous than agreed, and not giving a Job that by law requires a certification or licence to a Work Partner who does not hold it;
2. the Work Partner is responsible for assessing their own ability and readiness before taking a Job, using appropriate personal protective equipment and tools, holding any required certification or licence, and carrying out the Job with reasonable care in accordance with Article 6.3;
3. the Work Partner may refuse to start or continue a Job if conditions on site turn out to endanger their safety or differ materially from the description. Such a refusal is made by cancelling with the appropriate reason before the Job starts, or through Dispute Resolution under Article 11 after it has started, and is not recorded as a cancellation on the Work Partner's reliability score once We have reviewed it; and
4. the decision to post, take on, approve, accept, or carry out a Job rests entirely with, and is the personal responsibility of, the User concerned.

5.5 We do not supervise the carrying out of Jobs. Our role in relation to safety is limited to providing the means set out in Article 3.5 and Article 13, including moderation, verification, reporting channels, and the Emergency Feature. The allocation of responsibility in this Article does not reduce Our obligations under these T&C, nor any rights and obligations that cannot be excluded by law.

Article 6 — User Rights and Obligations

6.1 Every User must:

1. provide true and up-to-date information in their profile, Job postings, offers, and communications through the Platform;
2. communicate with other Users politely, honestly, and professionally;
3. comply with all applicable laws and regulations when interacting and carrying out Jobs; and
4. not use the Platform for purposes that are unlawful, fraudulent, or harmful to others.

6.2 In addition to Article 6.1, a Poster must:

1. provide an accurate Job description that reflects the actual circumstances, including the type of Job, the location (if on-site), the time of performance, the number of personnel needed, and the Pay range;
2. provide reasonable working conditions that are not unreasonably dangerous, particularly for Jobs that are physical and/or carried out on-site; and
3. settle payment of the agreed Pay through the Platform's escrow mechanism in accordance with Article 8, and not request or make payment outside that mechanism for Jobs facilitated through the Platform in order to avoid commission and/or the Platform's protection mechanisms.

6.3 In addition to Article 6.1, a Work Partner must:

1. carry out the Job in accordance with the description and agreement approved through the Platform, with reasonable care;
2. have the skills, competence, equipment, and/or licences relevant to the Job taken, including any professional licence required by applicable laws and regulations for certain types of Job (for example in health, law, counselling, or other regulated fields); and
3. notify the Poster as soon as possible through the Platform's features if they are unable to carry out an agreed Job.

Article 7 — Posting Jobs and Making Offers

7.1 A Poster may post a Job through the Platform by completing all the information the system requires, including but not limited to the Job name, description, type (physical or non-physical), location or a note that it can be done from anywhere, timing, number of people needed, and estimated Payment.

7.2 A Work Partner may take on available Jobs through the Platform. Further negotiation on the final Payment, scope of work, and other technical details takes place through the chat feature in the Platform.

7.3 The binding Payment, and the basis on which the transaction is calculated, is the amount recorded by the Poster in the “Agreed Payment” field in the Platform, regardless of the initial amount stated in the Job posting.

7.4 Rampoeng does not, and is not obliged to, verify: (a) the truth and accuracy of a Job description posted by a Poster; (b) the competence, qualifications, history, or good faith of a Work Partner or a Poster, beyond the Verification/KYC process set out in Article 4; or (c) the final outcome of a Job. The Verification/KYC process is one risk mitigation step and is not a basis for a User to rely entirely on the safety or quality of another User.

Article 7A — Business Profiles

7A.1 A User who has completed ID card verification under Article 4 may create Business Profiles within their account, up to the limit set and announced on the Platform. A Business Profile is used only to post Jobs on behalf of a business, that is, to find Work Partners for the needs of that business, and not to sell goods or services.

7A.2 The User who creates a Business Profile (the “Owner”) remains the Poster of every Job posted under that Business Profile and is fully responsible for the Job, the Payment, and all of a Poster’s obligations under these Terms, including for the activity of any other person using the Owner’s account. The Owner must not share access to their account with others.

7A.3 The Owner warrants that the name, logo, description, and other information on a Business Profile are true, describe a business the Owner actually runs or represents, and do not infringe the rights of others, including trademark rights. The Platform does not check business legality, licences, or trademark ownership; the “verified owner” label only shows that the Owner’s identity has been verified under Article 4.

7A.4 On Jobs posted under a Business Profile, the Business Profile’s name and logo are shown to other Users as the party posting the Job. The Owner’s personal name and photo are not shown on those Jobs or on the Business Profile page, but the Owner’s data remains recorded on the Platform and may be used in line with the Privacy Policy, including to handle reports, disputes, and requests from law enforcement.

7A.5 Reviews given by Work Partners for Jobs posted under a Business Profile are recorded on that Business Profile. A deleted Business Profile still counts toward the Business Profile limit for the period set by the Platform, and the Owner must not delete and re-create Business Profiles to avoid reviews.

7A.6 The service fee charged to the Poster for Jobs posted under a Business Profile may differ from Jobs posted personally, as set out in Article 8.4.

7A.7 When posting Jobs under a Business Profile, the Owner is fully responsible for meeting obligations arising under laws and regulations on employment, taxation, and business licensing. Rampoeng is a connecting platform as described in Article 3, is not the employer of Work Partners, and does not carry out labour placement. Engaging the same Work Partner continuously for work of a permanent nature may create an employment relationship between the Owner and the Work Partner, which is entirely the Owner’s responsibility.

7A.8 To prevent an employment relationship as referred to in Article 7A.7, the Platform refuses to let a Work Partner be accepted for a Job posted under a Business Profile if that Work Partner’s working days for the same Owner would exceed 20 (twenty) days in one calendar month, counted across all of the Owner’s Business Profiles. Acceptance may resume for Jobs in the following month.

7A.9 We may refuse, suspend, or delete a Business Profile that breaches these Terms, the Community Guidelines, or the rights of others, without affecting Jobs already in progress and without prejudice to Our rights under Article 18.

Article 8 — Payment, Commission, Escrow, and the Wallet

8.1 All Payment transactions between a Poster and a Work Partner for a Job facilitated through the Platform must be made through the mechanism the Platform facilitates in cooperation with the Payment Partner.

8.2 When a Poster accepts an offer and the Payment has been agreed, funds equal to the Agreed Payment are held in escrow through the Payment Partner's system. The Poster may make that payment by deduction from their Wallet Balance or through the payment channels the Payment Partner provides.

8.3 Funds held are released to the Work Partner once the Poster confirms through the Platform that the Job is complete, or on the basis of the dispute resolution mechanism set out in Article 11. Where a Poster neither confirms nor raises a complaint within the period set by the Platform after a Work Partner marks a Job as complete, the funds may be released automatically (auto-release) to the Work Partner in accordance with the Platform's applicable policy.

8.4 We are entitled to charge a commission on every Job transaction successfully completed through the Platform. The commission will be disclosed transparently to Users before they accept an offer or Job. The commission may be tiered according to the transaction value per Work Partner and/or differ according to the payment method used (it may, for example, be lower for payments made from a Wallet Balance), and/or differ for Jobs posted under a Business Profile as set out in Article 7A.

8.5 The escrow is operated by and through the systems of the Payment Partner, a payment system provider licensed in accordance with Bank Indonesia regulations. Within this mechanism, We act as the orchestrator instructing when funds are held and when they are released, and We do not control, store, or manage User funds directly.

8.6 Users must read and comply with any additional terms and conditions imposed by the Payment Partner, including but not limited to additional verification requirements for withdrawing funds.

8.7 The Platform provides a Wallet feature supplied and operated by the Payment Partner. A Wallet Balance is not a deposit within the meaning of banking regulations, does not bear interest, and is not guaranteed by any deposit insurance institution. We do not control, store, or manage a User's Balance directly.

8.8 Payments released for Jobs completed by a Work Partner are credited to that Work Partner's Wallet Balance. Users may withdraw their Balance to their own bank account whose name has been confirmed to match the name on the verified KTP (Article 4.2A), in accordance with the mechanisms and requirements applicable at the Payment Partner, including Verification/KYC requirements for withdrawals.

8.9 Users may top up their Balance through the payment channels the Payment Partner provides. Users are fully responsible for the security and use of, and all activity through, their own Wallet and Balance.

8.10 For Jobs requiring more than one Work Partner, funds are held in escrow and released separately for each Work Partner, according to each Work Partner's completion of the Job.

8.11 For Jobs paid at a daily rate, the Payment is calculated as the daily rate multiplied by the agreed number of days, and is released progressively for each working day confirmed as completed. For Jobs carried out at a physical location, the Work Partner must record attendance (check-in and check-out) each working day through the Platform. A working day with no recorded attendance by the end of the Job period is treated as not carried out, and the Payment for that day is returned to the Poster.

Article 8A — Referral Programme (“Invite a Friend”)

8A.1 The Platform may run a referral programme in which a User (the “Referrer”) shares their referral code or link with others. A person who registers on the Platform and links that code is a “Referred User”. The programme is single-tier: only the direct Referrer of a Referred User is entitled to Referral Commission, and anyone invited in turn by a Referred User creates no entitlement for the Referrer.

8A.2 A referral code may be linked only once per account, within 7 (seven) days of account registration, and the link is permanent and cannot be changed or transferred. Users may not link their own referral code.

8A.3 “Referral Commission” is a reward for the Referrer equal to a set percentage of the commission or service fee that forms the Platform's revenue under Article 8.4, on Jobs posted by the Referred User that have been completed and whose funds have been released. Referral Commission is separate and distinct from the Platform commission in Article 8.4, and adds no cost to the Referred User or the Work Partner. The percentage is set by Us, announced through the Platform, and may be changed at any time, with any change applying only to transactions occurring after that change.

8A.4 Referral Commission arises on Referred User transactions occurring within a set eligibility period from the date of the Referred User's registration. That period is set by Us and announced through the Platform. The period in force when the code is linked is binding for that link; a change to the period applies only to code links made after the change.

8A.5 Referral Commission is recorded when a Job is declared complete and its funds are released. Jobs that are cancelled, refunded, or not carried out generate no Referral Commission.

8A.6 A Referral Commission balance may be withdrawn to a verified bank account in the Referrer's own name as described in Article 4.2A, subject to a minimum withdrawal amount set and announced through the Platform. For tax compliance, the Referrer must provide their NIK and/or NPWP at the point of withdrawal. Income tax is withheld from Referral Commission payments in accordance with applicable regulations; Referrers without an NPWP are subject to a higher withholding rate under tax rules.

8A.7 A Referrer can see the amount of Referral Commission arising from a Referred User's transactions, but cannot see the content, particulars, or details of the Referred User's Jobs. By linking a referral code, a Referred User understands and agrees that their transactions generate Referral Commission for their Referrer as described above.

8A.8 Users must not abuse the referral programme, including but not limited to creating duplicate accounts, fictitious links or transactions, self-dealing, or any other form of manipulation. In the event of such a breach, We may cancel the Referral Commission (including amounts already recorded), withhold or refuse payment, and/or take the actions set out in Article 18.

8A.9 We may change, suspend, or discontinue the referral programme at any time on notice through the Platform. Referral Commission recorded before discontinuation may still be withdrawn in accordance with the applicable rules.

8A.10 If a Referrer's account is terminated for a breach, the Referral Commission balance is forfeited. If a User deletes their account at their own request, they must first withdraw the Referral Commission balance where it meets the minimum withdrawal amount; a balance below the minimum at the time of account deletion is forfeited.

Article 9 — Cancelling a Job

9.1 A Poster or a Work Partner may cancel an agreed Job in accordance with the cancellation policy, which is set out and communicated separately through the Platform and may be updated by Us from time to time.

9.2 We reserve the right to apply consequences for cancellations made unreasonably, repeatedly, or in bad faith, including but not limited to adjustments to reputation scores, warnings, or restricted access to certain features of the Platform, as further set out in the cancellation policy referred to in Article 9.1.

9.3 If the Poster cancels a Job, or cancels a Work Partner's acceptance, after the funds are held and before the Job starts, We keep the payment cost actually charged by the Payment Partner for that transaction, including the refund transfer cost, without making any profit; the remainder is returned to the Poster, less any cancellation compensation for the Work Partner where applicable. The compensation and its time limits are set out in the Cancellation Policy, and the breakdown is shown to the Poster before the cancellation is confirmed.

9.4 Every cancellation after a Work Partner is accepted must state a reason chosen on the Platform. The reason determines how the cancellation is recorded on the reputation/reliability score of the party cancelling, except for emergencies or force majeure within a reasonable limit and reasons concerning a violation by the other party, which We review without any automatic consequence for the party named, as further set out in the Cancellation Policy. Users must give a truthful reason; We may correct the record where a reason proves untrue.

Article 10 — Ratings and Reviews

10.1 Once a Job has the status of complete, the Poster and the Work Partner may each give the other a rating, comprising a score and a written review, through the Platform.

10.2 Giving a rating is optional and is separate from the release of escrowed funds, which is based on confirmation that the Job is complete as set out in Article 8.3.

10.3 A rating given by one party is not shown to the other until both parties have completed their rating, or until a period set by the Platform expires, whichever occurs first.

10.4 Users may report a review suspected of breaching the Community Guidelines, for example one containing hate speech, content targeting ethnicity, religion, race, or social group, harassment, another person's personal information, or content unrelated to the Job being rated. We may, but are not obliged to, review and hide or remove reviews that breach the Community Guidelines. This reporting mechanism may not be used solely to remove valid negative reviews that reflect the facts.

10.5 Ratings and reviews are the personal opinion and experience of the User giving them, and do not represent Our views, assessment, or official endorsement.

Article 11 — Dispute Resolution

11.1 Where a dispute arises between a Poster and a Work Partner in connection with a Job, a User may raise a complaint through the feature provided in the Platform.

11.2 Dispute resolution through the Platform proceeds in tiers, namely:

1. Tier 1 — Self-Resolution: both parties are given the opportunity to resolve the dispute themselves through the in-Platform chat feature within a certain period;
2. Tier 2 — Mediation: if Tier 1 does not produce an agreement, or the dispute is serious enough to be escalated directly, We will mediate based on the evidence available on the Platform (including chat history, photo documentation, and the details of the agreement); and
3. Tier 3 — Final Review (Appeal): if either party does not accept the outcome of Tier 2 and there is relevant new evidence, that party may request one final review.

11.3 A decision produced by the Platform's dispute resolution mechanism is facilitative, taken in good faith on the basis of the information and evidence available to Us, and is directed solely at determining whether the escrowed funds for the Job concerned are released or refunded. Such a decision is NOT a court judgment, an arbitral award, or a decision binding as a matter of civil law between the parties, and does not prevent or limit a User's right to pursue other legal remedies under applicable law.

11.4 While dispute resolution is in progress, the funds held in escrow for the disputed Job remain held by the Payment Partner until the dispute is concluded at one of the tiers referred to in Article 11.2.

Article 12 — Prohibited Use of the Platform

In using the Platform, Users must not:

1. post, take, or facilitate Jobs whose content or performance breaches applicable laws and regulations, including but not limited to Jobs relating to criminal acts, trade in illegal goods and/or services, or the exploitation of others;
2. post, take, or facilitate Jobs intended to rally, organise, or mobilise crowds for unlawful purposes or to disturb public order — including but not limited to recruiting paid participants for protests/demonstrations, crowd intimidation, or unlawfully rallying support;
3. post, take, or facilitate Jobs relating to sexual services, prostitution, gambling, narcotics, weapons, unlawful debt collection, or other activities prohibited as further detailed in the Community Guidelines;
4. use the Platform to commit fraud, extortion, intimidation, harassment, threats, or any other unlawful act against other Users or third parties;
5. post or take Jobs that involve minors as the persons engaged, or that conflict with applicable child labour protection regulations;
6. make and/or request payment of Pay outside the Platform's escrow mechanism for Jobs facilitated through the Platform, in order to avoid commission and/or the protection mechanisms provided by the Platform;
7. upload User Content that infringes the intellectual property rights of others, or that contains hate speech, content inciting ethnic, religious, racial, or inter-group hatred (SARA), pornography, violence, or other illegal content;
8. use the personal data of other Users obtained through the Platform for purposes other than carrying out the agreed Job;
9. create duplicate accounts or fake accounts, or provide false identity information for any purpose, including to manipulate the rating, matching, or Verification/KYC systems;
10. transfer, lend, rent out, or allow their verified account to be used by another party who does not meet the Verification/KYC requirements; and
11. carry out any act that may disrupt, damage, or endanger the security, integrity, availability, or performance of the Platform, including but not limited to unauthorised access, data scraping, reverse engineering, or the distribution of malicious software.

Article 12A — Community Guidelines, Content Moderation, and Continuous Monitoring

12A.1 We maintain Community Guidelines setting out in more detail the conduct that is permitted and prohibited, including the list of Job categories and content prohibited on the Platform. The Community Guidelines form an inseparable part of these T&C and may be updated from time to time as new patterns of misuse emerge.

12A.2 To protect the safety and integrity of the Platform, We may moderate User Content — including Job titles, descriptions, and communications through the chat feature — whether through automated systems (including artificial intelligence) or manual review. We may, but are not obliged to, refuse, delay, hide, or remove User Content and/or Jobs that We consider to breach these T&C, the Community Guidelines, or applicable law.

12A.3 Jobs with certain risk classifications may require review before they can be published (a moderation queue), so not all Jobs go live automatically.

12A.4 We may carry out Continuous Monitoring of activity on the Platform to detect indications of breach, fraud, misuse, or unusual patterns — including but not limited to detecting duplicate accounts, invalid identities, and surges in activity indicating unlawful mass mobilisation. For this purpose We may use detection technology (including device and behavioural analysis) and/or work with third-party service providers.

12A.5 Users acknowledge and agree that the moderation and Continuous Monitoring described in this Article are best-effort mitigation measures, do not guarantee that every breach will be caught, and do not transfer the personal responsibility of Users set out in Article 13.

Article 13 — User Safety and Personal Vigilance

13.1 We provide a number of features to help raise Users' security awareness when interacting with other Users through the Platform, including but not limited to: the tiered Verification/KYC system set out in Article 4, the review of Jobs based on internal risk classification set out in Article 5, the rating and review system set out in Article 10, the moderation and Continuous Monitoring set out in Article 12A, the Emergency Feature set out in Article 13.5, and the chat history in the Platform, which may be referred to in dispute resolution.

13.2 Without diminishing the measures We take under Article 13.1, Users acknowledge, understand, and agree that:

1. We cannot and do not guarantee the safety, conduct, true identity, intentions, history, or good faith of other Users, even if those Users have completed the Verification/KYC process;
2. every interaction, meeting, communication, and performance of a Job between Users — whether in person or remotely — is carried out at the risk and responsibility of each User concerned; and
3. Users are responsible for taking reasonable and adequate precautions for their own safety and security, including but not limited to: checking the profile, history, and rating of other Users before agreeing to a Job; reading the Job description carefully and asking about site conditions and any possible hazards before agreeing to it; choosing a safe meeting place and a reasonable time for on-site Jobs; telling someone they trust about their meeting plans; and not sharing sensitive personal information beyond what is necessary to carry out the Job.

13.3 WE ARE NOT RESPONSIBLE FOR ANY CRIMINAL OFFENCE AND/OR UNLAWFUL ACT — INCLUDING BUT NOT LIMITED TO FRAUD, THEFT, VIOLENCE, HARASSMENT, ROBBERY, EXTORTION, OR ANY OTHER OFFENCE — COMMITTED BY ONE USER AGAINST ANOTHER USER AND/OR A THIRD PARTY, WHETHER OCCURRING BEFORE, DURING, OR AFTER A JOB, EVEN WHERE THE INTERACTION BETWEEN THE PARTIES BEGAN ON OR WAS FACILITATED THROUGH THE PLATFORM.

13.4 Where a User experiences, witnesses, or becomes aware of a criminal offence connected with use of the Platform, that User is urged to report it immediately to the police and/or the competent law enforcement authorities. Users may also report it to Us through the available channels; We will use such reports for internal investigation, suspension of the accounts concerned, and/or cooperation with law enforcement in response to lawful requests and in accordance with applicable law.

13.5 We may provide an Emergency Feature to assist Users in an emergency while a Job is being carried out, for example to share location information or contact a help channel. Users acknowledge and agree that: (a) the Emergency Feature is an aid and is NOT an emergency response service, a security service, or a substitute for the police, law enforcement, or official emergency services; (b) its availability and reliability depend on factors outside Our control, including internet connectivity, devices, and third-party services; and (c) in an emergency threatening life, Users must still contact the police and/or the competent official emergency services.

Article 14 — Intellectual Property

14.1 All intellectual property rights in the Platform, including but not limited to the name “Rampoeng”, logos, trade marks, interface design (UI/UX), databases, algorithms, and source code, belong to Us and/or Our licensors, and are protected by applicable intellectual property laws.

14.2 By uploading User Content to the Platform, Users grant Us a non-exclusive, sublicensable, royalty-free, worldwide licence to use, display, reproduce, adapt, and distribute that User Content to the extent necessary to operate, provide, and develop the Platform, including but not limited to displaying profile photographs and Job descriptions to other Users, and using User interaction data in aggregated and/or anonymised form to develop and train artificial-intelligence recommendation features on the Platform.

Article 15 — Privacy and Personal Data

15.1 Our collection, use, storage, sharing with third parties, and processing of Users' personal data is governed by the Rampoeng Privacy Policy, which is drawn up with reference to Law of the Republic of Indonesia Number 27 of 2022 on Personal Data Protection and its implementing regulations.

15.2 The Rampoeng Privacy Policy forms an inseparable part of these T&C. By agreeing to these T&C, Users also agree to the Rampoeng Privacy Policy.

15.3 Users have certain rights over their personal data as set out in the Privacy Policy, including the right to access, correct, port, and delete their personal data, and to withdraw consent given, with the consequences described in the Privacy Policy and/or at the time consent was given.

15.4 For the purpose of verifying attendance at Jobs carried out at a physical location (particularly daily-rate Jobs), We collect the Work Partner's device location (GPS) data only at the moment the Work Partner checks in and checks out, with the Work Partner's consent. That location data is not collected continuously and is used solely to verify the Work Partner's physical attendance at the Job concerned.

Article 16 — Limitation of Liability

16.1 TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, SECURITY, OR RELIABILITY.

16.2 As explained in Articles 3 and 13, We are a technology platform provider connecting Users, and are NOT a labour provider, employer, agent, representative, or guarantor of any User. Accordingly, and without limiting Article 13.3, We are not responsible for:

1. the quality, safety, legality, or conformity of a Job with the posted description;
2. the ability, qualifications, licences, conduct, or good faith of any Poster or Work Partner;
3. the failure of either party to a Job to perform their obligations under the agreement made through the Platform;
4. any loss, damage, injury, or other harm of any kind — whether direct, indirect, incidental, consequential, special, or otherwise — arising from or relating to a Job, interactions between Users, or use of the Platform in general; and
5. as specifically and expressly set out in Article 13.3, any criminal or unlawful act committed by or against a User, whether or not related to a Job.

16.3 Where there are mandatory provisions of law that cannot be excluded or limited by these T&C, and We are found liable under those provisions, Our liability arising from or in connection with a User's use of the Platform is limited to the greater of the commission We received from the transaction giving rise to the claim, or Rp500,000 (five hundred thousand Rupiah), unless those mandatory provisions require otherwise.

Article 17 — Indemnity

17.1 Users agree to release, defend, and indemnify Us, Our affiliates, directors, commissioners, employees, and agents from and against all claims, suits, losses, liabilities, and costs (including reasonable legal fees) arising from or in connection with:

1. the User's breach of these T&C, the Privacy Policy, and/or the Community Guidelines;
2. User Content uploaded, posted, or sent by the User through the Platform;
3. the performance, non-performance, or results of performance of a Job by the User; and/or
4. the User's infringement of third-party rights or applicable laws and regulations.

Article 18 — Suspension and Termination of Accounts

18.1 We reserve the right to suspend or terminate a User's access to the Platform, whether temporarily or permanently, where the User breaches these T&C, the Privacy Policy, and/or the Community Guidelines, breaches applicable law, or where We receive a report and/or reasonable indication of such a breach.

18.2 Users may request deletion of their account through the Platform in accordance with the terms and mechanisms set out in the Privacy Policy.

18.3 Suspension or termination of an account does not extinguish obligations that arose before it, including but not limited to completing Jobs in progress and concluding ongoing dispute resolution.

Article 19 — Force Majeure

19.1 We are not responsible for delay or failure in performing obligations under these T&C caused by circumstances beyond Our reasonable control, including but not limited to natural disasters, widespread telecommunications and/or internet infrastructure disruption, government policy or action, pandemics, civil unrest, or disruption to the systems of the Payment Partner or other third-party providers used by the Platform.

Article 20 — Governing Law and Dispute Resolution

20.1 These T&C are made under, governed by, and interpreted in accordance with the laws of the Republic of Indonesia.

20.2 Any dispute arising between a User and Us in connection with these T&C will first be addressed through deliberation with a view to reaching agreement. If agreement is not reached within a reasonable period, the dispute will be resolved through the District Court whose jurisdiction covers Our domicile.

Article 21 — Miscellaneous

21.1 If any provision of these T&C is declared invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from these T&C without affecting the validity and effect of the remaining provisions.

21.2 These T&C, together with the Privacy Policy, the Community Guidelines, and the other policies referred to in them, constitute the entire agreement between a User and Us regarding use of the Platform, and supersede all prior agreements, negotiations, or understandings between a User and Us, whether written or oral, on that subject.

21.3 Any failure or delay by Us in exercising a right or provision under these T&C will not be treated as a waiver of that right or provision.

21.4 For questions, complaints, or requests relating to these T&C, Users may contact Us through the official support channels available in the Platform, or by email at support@rampoeng.com.