Cancellation Policy

Last updated: 6 October 2026 — effective 9 October 2026

1. Scope

This policy governs the cancellation of Jobs and of accepted Work Partners before, during, and after an agreement is reached, as well as the treatment of funds held in escrow. This policy forms part of, and is referred to in, the Terms & Conditions (Article 9). Cancellations are made through the features provided on the Platform.

2. Before a Work Partner Is Accepted

• A Poster may close or delete a Job that has not yet been assigned, without consequence.
• A Work Partner may withdraw an offer or application that has not yet been accepted, without consequence.
• Where no funds are being held, there are no financial implications.

3. After a Work Partner Is Accepted, Before the Job Starts

At this stage the payment is already held in escrow, but the Job has not yet been carried out.

3.1 The Poster cancels

This applies when the Poster cancels the Job, or cancels the acceptance of a particular Work Partner:

1. The funds are returned to the Poster less the actual payment cost — the cost actually charged by the Payment Partner for the transaction: the fee of the payment channel used by the Poster and the refund transfer fee, including applicable tax. We keep that cost without making any profit, and keep no part of the service fee beyond the actual payment cost.
2. An accepted Work Partner may be entitled to cancellation compensation from the held funds, as set out below. Compensation, if any, is paid in full without any service fee deduction; it is not paid to a Work Partner whose acceptance is still awaiting completion of Verification; and for daily-rate Jobs it is based on one day's payment.

   When cancelled (counted from the scheduled start)	Compensation for an accepted Work Partner
   24 hours or more before the scheduled start	None
   Less than 24 hours and at least 2 hours before the scheduled start	A percentage of the payment set and announced through the Platform — currently 0%
   Less than 2 hours before the scheduled start, after the scheduled start has passed, or an undated “Butuh Cepat” Job	A percentage of the payment set and announced through the Platform — currently 0%

3. The actual payment cost, compensation, and refund amount are shown to the Poster before the cancellation is confirmed.
4. When the Poster cancels a Work Partner's acceptance, the slot reopens. If compensation has been paid on a fixed-price Job, the Poster needs to add funds equal to that compensation before choosing a replacement Work Partner.

3.2 The Work Partner withdraws

A Work Partner may withdraw before starting; the Poster is notified and the slot reopens. There is no financial deduction for the Work Partner; the effect on reputation follows Section 3.3.

3.3 Cancellation reasons

Every cancellation after a Work Partner is accepted — by the Poster or by the Work Partner — must state a reason chosen on the Platform. The effect of each reason is shown before the cancellation is confirmed:

1. Most reasons are recorded as a cancellation on the reputation/reliability score of the party cancelling (see Section 6).
2. Emergencies or force majeure (for example illness, accident, disaster, or bereavement) are not recorded, within a reasonable usage limit set through the Platform (currently 2 times in 90 days). Use beyond that limit is recorded as a cancellation.
3. Reasons concerning a violation by the other party (for example a request to deal outside the Platform) are not recorded for the party cancelling and are referred to Us for review. The party named faces no automatic consequence; consequences may only be applied after review.
4. We may ask for an explanation or evidence, and may correct the record where a reason proves untrue.
5. The reason does not affect the refund, the actual payment cost, or the compensation in Section 3.1.

4. After the Job Has Started

Once a Work Partner has begun (for example, has checked in or marked the Job as started), the Job cannot simply be cancelled unilaterally. If there is a problem with the outcome or the way the work was carried out, use the Dispute Resolution mechanism set out in Article 11 of the Terms & Conditions. Whether the escrowed funds are released or refunded is determined by the outcome of that dispute.

5. No-Shows and Expired Jobs

• If an accepted Work Partner does not start the Job before it lapses, their acceptance is released automatically, the Poster is notified, and the corresponding portion of the funds is returned to the Poster.
• A Job whose date has passed with no work started expires automatically, with the funds returned to the Poster.
• A “Butuh Cepat” (urgent, undated) Job remains valid for a set period (for example 24 hours) from posting; after that it expires and the funds are returned.
• Refunds under this Section are made in full, without any payment cost being kept, because they do not result from a cancellation by the Poster.

6. Reputational Consequences of Unreasonable Cancellation

In accordance with Article 9.2 of the Terms & Conditions, We may apply consequences for cancellations that are unreasonable, repeated, or made in bad faith, taking into account the cancellation reason under Section 3.3. These include, but are not limited to: entries on your reliability score (for example “no-show”, “withdrew”, “cancelled at short notice”) which may be visible to prospective counterparties; reduced visibility or priority; warnings; and/or restricted access to certain features.

7. Daily-Rate Jobs

For Jobs paid at a daily rate, funds are released progressively for each confirmed working day. A working day with no recorded attendance (no check-in or check-out) by the end of the Job period is treated as not carried out, and the payment for that day is returned to the Poster.

8. Refunds

All refunds are processed through the Payment Partner's systems by transfer to the Poster's bank account registered on the Platform, in a single transfer. If the Poster has not registered a bank account, the refund is recorded as pending until one is registered. How quickly a refund takes effect may depend on the Payment Partner's processes and the receiving bank.

9. Changes

This policy may be updated from time to time, including the compensation percentages and time limits in Section 3.1 and the emergency-reason usage limit in Section 3.3. Any change will be announced in advance through the Platform and will apply only to transactions paid after the change's effective date.